Returns & Exchanges
IN CONSIDERATION OF THE COVENANTS and agreements contained in this policy the parties to this policy agree as follows:
TABLE OF CONTENTS:
- ITEMS ELIGIBLE FOR RETURN & EXCHANGE
- ITEMS NOT ELIGIBLE FOR RETURN & EXCHANGE
- CANCELATION POLICY
- RETURN DELIVERY & FURNITURE RESTOCKING FEE
- ORDER RETURNS & EXCHANGES
- AUTHORIZED PAYMENT REFUND DETAILS
- COVID-19 RESTRICTIONS
ITEMS ELIGIBLE FOR RETURN & EXCHANGE
- Only accessories are eligible for refunds, returns, or exchanges. All sales of furniture and lighting are final. There are no refunds, returns, or exchanges. However, if you discover damage, you have three days to report it. Simply contact our service department.
- Items purchased in-store or online can be exchanged within 5 Business Days of delivery/pickup of the purchased item with the exemption of special or made-to-order items as they are not eligible for return or exchange.
- Customers must provide the original receipt received during the time of purchasing.
- For an exchange to be authorized, the merchandise should be the same item, with the same model number, the box must be undamaged & the item is in unused condition if financed, must be sold out under the same finance terms. Costs might vary by region.
ITEMS NOT ELIGIBLE FOR RETURN & EXCHANGE
- Merchandise that is not eligible for returns are: Special seasonal product, sold out items, the minimum amount offers, restricted time offer, rebates, coupons, premiums, gift cards, free bonus offers, products that have been liquidated or sold-out without a manufacturer's warranty, refurbished, damaged, worn or returned goods, floor models, builder rebates; internet-only offers, or going out of business/bankruptcy sales.
- Delivery, Shipping, White Glove Service Fees & Furniture Restocking Fees are strictly non-refundable.
- Design costs & fees are non-refundable unless stated otherwise in purchasing agreement.
- If you've NOT received your merchandise, you can cancel all or a part of your order within 24 hours of placing your order, this does not apply to the exemptions mentioned above. Kindly contact us within 24 Hours of creating your order so you do not get charged with any restocking fees. This rule does not apply to special orders.
RETURN DELIVERY & FURNITURE RESTOCKING FEE
- The furniture restocking fee applies to all sales. Furniture restocking fees can differ between Pickup or Delivery services depending on the type of shipping selected through our delivery partner Bolt; you may be subject up to a 30% restocking fee, as well as the responsibility of return shipping costs.
- Furniture that requires return delivery will have a fee applied to it during the refund/exchange process. All costs & fees associated with the return delivery is the responsibility of the consumer.
- Delivery, Shipping & Furniture Restocking Fees are strictly non-refundable.
ORDER RETURNS & EXCHANGES
- In-store Orders: To return an item that has been purchased in-store, kindly bring it back to the initial store location you had purchased the item from. In addition, if your item was delivered to your home, you may arrange for a pickup to return the item back to the store; restocking fees and return delivery fees may apply.
- Online Orders: To return an item that has been purchased online, please contact our support team with your information as well as the purchase receipt. Our support email is s[email protected]
- Special Orders: These orders are specially curated for you and your home. They are unique and due to the special nature of the order, all special-order sales are final. However, if you do happen to discover a defect or damage you have 48 hours after the delivery to report it. Simply contact our support team via our phone number +1 647-345-1010 or email [email protected]
AUTHORIZED PAYMENT REFUND DETAILS
- Merchandise should be the same item, same model number & the box must be undamaged & the item is in unused condition; if financed, must be sold-out under the same finance terms as well as any administrative or membership charges. Costs might vary by region.
- Refunds will be paid back in the same payment form originally used to purchase the item.
- Cash payments are going to be refunded by cash or cheque - Refunds will take around 5-7 business days.
- Accounts that purchase through store credit will be refunded to the same account; only if the account owner is present during the refund. In-Store Credit Refund(s) will take around up to 24 hours to process and Online Store Credit Refund(s) can take around 1-2 business days to process.
- Credit card payments will be refunded to the same credit card – Refunds can take around 5-7 business days to process.
- All alternative payments are going to be refunded by cheque – Depending on the form of payment, a refund can take around 7-10 business days to process.
- m-PROVE International Inc. has COVID-19 safety standards for all deliveries and employees within the showroom has been implemented to meet all province health & safety regulations to keep our customers safe. In addition, protective equipment such as masks and gloves are provided to our team to be able to deliver exceptional service to our clients & customers. We are regularly cleaning and disinfecting our products & the showroom to ensure safety and consumer comfortability meets the highest standards.
POLICY IS ACTIVE SINCE THE 30TH OF December, 2021 TO PRESENT DAY; M-PROVE INTERNATIONAL INC. & M-PROVE.CA