What is a white glove delivery service?
A white glove delivery service is an efficient means of sending or receiving large, valuable, and fragile packages that require more attention than regular parcels, such as those requiring special handling. We have highly trained and equipped white glove delivery experts on hand that can install and assemble your product on-site if needed using specialized equipment.
How long does shipping take?
Orders take 1 to 3 business days to process and ship. Shipping outside of Ontario, Canada may take longer. Please contact our support deparment for more information on your order.
When can I expect my package?
Orders take 3 to 5 business days to deliver. Shipping outside of Ontario, Canada may take longer. Please contact our support deparment for more information on your order.
Where do you ship?
We currently ship everywhere in the Canada and US.
Can I return something if I don't like it?
*All sales are final. However, Items purchased in-store or online can be exchanged within 5 Business Days of delivery/pickup of the purchased item with the exemption of special or made-to-order items as they are not eligible for return or exchange. *
In-store Orders: To return an item that has been purchased in-store, kindly bring it back to the initial store location you had purchased the item from. In addition, if your item was delivered to your home, you may arrange for a pickup to return the item to the store; restocking fees and return delivery fees may apply.
Online Orders: To return an item purchased online, please contact our support team with your information and the purchase receipt. Our support email is [email protected]
Special Orders: These orders are specially curated for you and your home. They are unique and due to the special nature of the order, all special-order sales are final. However, if you happen to discover a defect or damage, you have to report it 48 hours after the delivery. Simply contact our support team via our phone number at +1 647-345-1010 or email at [email protected]
*The furniture restocking fee applies to all sales. Furniture restocking fees can differ between Pickup or Delivery services depending on the type of shipping selected through our delivery partner Bolt; you may be subject up to a 30% restocking fee and the responsibility of return shipping costs.*
What do i do if my product has a defect or has been delivered damaged?
You will be eligible for a full refund for you order. Please contact our support department if you discover damage; you have three days to report it or you will be subjected to a 30% restocking fee.